Privacy policy

Last updated: July 1, 2026

Fleet CNX Co., Ltd. ("Fleet CNX", "we", "us", or "our") operates this website and motorbike rental service, including all related information, content, features, tools, and services (the "Services"). Our website is hosted and powered by Shopify.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. It also describes your rights under applicable law, including the Thailand Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details including your name, phone number, and email address.
Identity and travel documents including passport details and visa/entry stamp information, collected at the time of rental in accordance with our legal obligations and for insurance purposes.
Financial information including payment card information, transaction details, and payment confirmation.
Account information including your username, password, and preferences.
Transaction information including the motorbikes you view, book, or rent, and your rental history.
Communications including information you include in messages or customer support inquiries to us.
Device and usage information including your IP address, browser type, and how you navigate and interact with our website.

Sources of Personal Information

We collect personal information:

Directly from you when you make a booking, create an account, visit or use the Services, or communicate with us.
Automatically through the Services via cookies and similar tracking technologies when you visit our website.
From our service providers including Shopify (website hosting and payments) and Booqable (rental booking and contract management).
From our partners or other third parties in connection with advertising and analytics.

How We Use Your Personal Information

We use your personal information for the following purposes and on the following legal bases:

To fulfil your rental contract (legal basis: performance of contract): processing your booking and payment, preparing your rental contract, verifying your license and identity, managing your deposit, and communicating with you about your rental.

To comply with legal obligations (legal basis: legal obligation): retaining records required by Thai law, responding to law enforcement or government requests, and managing insurance claims under Por Ror Bor.

Security and fraud prevention (legal basis: legitimate interest): authenticating your account, detecting fraudulent or illegal activity, and securing our services.

To communicate with you (legal basis: legitimate interest or contract): responding to customer support inquiries and sending service-related notifications about your rental or account.

Marketing and advertising (legal basis: your consent via cookie settings): we may show you online advertisements via Google Ads based on your visit to our website. You can manage this through the cookie settings banner on our website.

How We Disclose Personal Information

We may share your personal information with the following categories of third parties:

Shopify — our website hosting and payment processing platform. Information submitted through the Services is shared with Shopify. Please see the Shopify Consumer Privacy Policy for details.
Booqable — our rental booking and contract management platform, which processes your booking details, passport copy, and rental contract data on our behalf.
Insurance providers — in connection with compulsory Por Ror Bor insurance claims or accidents.
Google — for website analytics (Google Analytics) and advertising (Google Ads), subject to your cookie consent. Google processes data in accordance with its own privacy policy.
Other service providers — including IT management, cloud storage, and customer support tools, who process data on our behalf under data processing agreements.
Legal authorities — when required to comply with applicable law, court orders, or law enforcement requests.
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality obligations.

We do not sell your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and — with your consent — to serve targeted advertising via Google Ads and measure its effectiveness.

You can manage your cookie preferences at any time through the cookie settings banner on our website. Withdrawing consent for marketing cookies will not affect cookies strictly necessary for the website to function.

Relationship with Shopify

Our website is hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. To learn more about how Shopify uses your personal information and to exercise your rights in relation to data processed by Shopify, please visit https://privacy.shopify.com/en.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Children's Data

Our Services are not intended for use by children under the age of 20 (the age of majority in Thailand). We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us so we can delete it.

Security and Retention

We implement appropriate technical and organisational measures to protect your personal information. However, no security measure is fully impenetrable and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with our legal obligations (such as tax and insurance record-keeping requirements under Thai law), resolve disputes, and enforce our agreements.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal information:

Right to Access / Know — request access to the personal information we hold about you.
Right to Delete — request deletion of your personal information.
Right to Correct — request correction of inaccurate information.
Right of Portability — receive a copy of your data in a structured format.
Right to Withdraw Consent — withdraw consent for marketing communications or non-essential cookies at any time, without affecting the lawfulness of prior processing.
Right to Object — object to processing based on legitimate interest.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.

If you are located in the EU or UK and believe we have not handled your personal information in accordance with applicable law, you have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including Thailand and the United States (via Shopify and Google infrastructure). Where we transfer personal information of EU or UK residents outside the European Economic Area or the United Kingdom, we rely on appropriate transfer mechanisms, including the European Commission's Standard Contractual Clauses or equivalent instruments, unless the transfer is to a jurisdiction deemed adequate under applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. We encourage you to review this Policy periodically.

Contact

For any questions about this Privacy Policy, to exercise your rights, or to withdraw marketing consent, please contact us:

Fleet CNX Co., Ltd. 29 Nimmanhaemin Soi 17, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand 📧 info@fleetcnx.com 📞 +66 82 879 7340